Once your order has been placed, there is a short window during which cancellations are possible. If your order hasn’t yet been processed or shipped, you can request a cancellation by contacting our support team as soon as possible. We’ll do our best to intercept the order and issue a refund.
Please note: if your order has already been created in our system, a handling fee of €15 will be deducted from the refund to cover administrative and processing costs.
If your order has already been processed or dispatched, cancellation is no longer possible. In that case, you are still welcome to return the product once it arrives, provided it meets the conditions of our return policy (including the €15 return processing fee).
For the fastest response, please email hello@glimoracare.com with your order number and “Cancellation Request” in the subject line. Our team will confirm the status of your cancellation promptly.
Still Questions? Contact Support!